How to report a bug

How to report a bug or unexpected behavior in Tract.

The fastest way

Use the contact page to submit a form or email us directly at hello@tractinbox.com. Include what you were trying to do, what you expected to happen, and what actually happened instead. Screenshots help if you can grab one.

What helps to include

Your account email address
The deal or email the issue relates to if applicable
The steps that led to the bug
Whether the issue is happening consistently or intermittently

We treat every bug report seriously and will follow up directly. For anything that’s blocking you from using Tract, mark your email as urgent in the subject line and we’ll prioritize it.