Tract isn't sending email correctly
What to do if emails sent through Tract are landing in spam or not sending at all — including how to reconnect your inbox to resolve most sending issues.
Emails landing in recipients’ spam
Section titled “Emails landing in recipients’ spam”This is the most common sending issue. Tract sends on behalf of your connected Gmail or Outlook account, and occasionally mail providers flag this. Disconnecting and reconnecting your inbox resolves it in most cases.
Emails aren’t sending at all
Section titled “Emails aren’t sending at all”- Check that your inbox is still connected — go to Settings → Email and confirm the status shows Connected
- If it shows Disconnected, reconnect your inbox and try sending again
- If it shows Connected but emails still aren’t sending, contact us with details and we’ll investigate
Sent emails aren’t appearing in your sent folder
Section titled “Sent emails aren’t appearing in your sent folder”Emails sent through Tract appear in your Gmail or Outlook sent folder as well as in Tract. If they’re not appearing in your external sent folder, disconnect and reconnect your inbox.