My inbox isn't syncing
What to do if your connected inbox isn't appearing correctly in Tract — including first steps to try and how to get help if the issue persists.
First things to try
Section titled “First things to try”- Wait 2-3 minutes — initial sync after connecting can take a few minutes depending on inbox size
- Quit and reopen Tract
- Disconnect and reconnect your inbox from Settings → Email
If you’re on a company Microsoft 365 account
Section titled “If you’re on a company Microsoft 365 account”Your organization may restrict third-party app access at the admin level. Contact your IT administrator and ask them to whitelist Tract in the Microsoft 365 admin center.
Still not syncing
Section titled “Still not syncing”Reply to your welcome email or contact us with your account email address and we’ll look into it immediately.